Refund and Returns Policy

Refund and Returns Policy

Effective Date: October 12, 2026

At DeHuiTang (德慧堂), we want you to be completely satisfied with your purchase. This policy outlines our procedures for returns and refunds.

1. Return Period

You have 14 days from the date of delivery to request a return. Items must be unused, in their original packaging, and in the same condition that you received them.

2. Eligible Items for Return

The following items can be returned:

• Ritual instruments in original condition
• Talismans and amulets (unopened packaging)
• Feng shui items without damage
• Books (unopened, no markings)

3. Non-Returnable Items

The following items cannot be returned for hygiene and cultural reasons:

• Items that have been consecrated (开光) per your specific request
• Custom-made or personalized items
• Items showing signs of use or damage caused by the customer
• Sale items marked as “final sale”
• Digital and personalized services — BaZi readings, I Ching divinations, dream interpretations, and fortune reports — once delivered, as they are personalized services that cannot be returned

4. How to Initiate a Return

To start a return, please:

1. Contact us at reversefate@163.com with your order number and reason for return
2. Wait for our return authorization and instructions
3. Package the item securely with all original materials
4. Ship to the address provided in our return authorization email

5. Return Shipping

Customer’s responsibility: You are responsible for return shipping costs unless the item is defective or we sent the wrong product.

We recommend using a trackable shipping service for returns over $50 USD. We cannot guarantee receipt of your returned item.

Return address: No. 23 Wenda Road, Xinglin Street, Jimei District, Xiamen, Fujian, China (中国福建省厦门市集美区杏林街道文达路23号).

6. Refund Processing

Once we receive and inspect your returned item:

1. We will send you an email confirming receipt
2. We will notify you of approval or rejection of your refund
3. If approved, the refund will be processed to your original payment method within 5-7 business days

7. Partial Refunds

Partial refunds may be granted in the following situations:

• Items returned with obvious signs of use
• Items not in original condition (minor damage not due to our error)
• Items returned more than 14 days after delivery (case-by-case basis)

8. Defective or Wrong Items

If you receive a defective item or we sent the wrong product:

• Contact us within 48 hours of delivery at reversefate@163.com
• Provide photos of the defect or wrong item
• We will arrange a replacement or full refund at no cost to you
• Return shipping will be covered by us

9. Exchanges

We only exchange items that are defective or damaged. If you need to exchange an item for the same product, contact us and ship your item to the address provided in our exchange authorization email.

10. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

1. Check your bank account again
2. Contact your credit card company (processing delays may occur)
3. Contact your bank
4. If still unresolved, email us at reversefate@163.com

11. Contact Us

For any questions about returns or refunds:

• Email: reversefate@163.com
• Response Time: Within 24-48 hours

Contact Us 聯絡方式

Email: reversefate@163.com  ·  WhatsApp: kanyu6789  ·  WeChat 微信: kanyu6789